ORÉ Mineral Makeup respects your privacy and handles personal information with the same level of care, discretion, and consideration that informs our clinical approach to skin.

This Privacy Policy explains how we collect, use, store, and disclose your information when you visit oremineralmakeup.com.au, place an order, contact our team, or otherwise interact with our services.

Our website is powered by Shopify, which enables us to securely provide our online store and related services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you interact with ORÉ, we may collect the following information:

• Your name
• Billing and shipping addresses
• Email address
• Phone number
• Payment and transaction details
• Account login information
• Purchase history
• Product preferences
• Communications with our team
• Device, browser, and IP information
• Website usage and interaction data
  

We may also collect information you voluntarily provide when contacting us regarding:

• shade matching
• ingredient compatibility
• sensitivities
• customer care enquiries
  

We collect personal information:

• directly from you when you place an order, create an account, subscribe to our newsletter, or contact us
• automatically through cookies and website analytics tools
• through Shopify and trusted third-party service providers that support our store operations
• from marketing and advertising partners where permitted by law
  

We use your information to:

PROVIDE OUR SERVICES

Including:

• processing and dispatching orders
• facilitating returns and exchanges
• providing customer support
• managing your account
• confirming payments
• communicating order updates

IMPROVE YOUR EXPERIENCE

Including:

• personalising your shopping experience
• remembering preferences
• improving website performance and functionality
• understanding how customers interact with our website

MARKETING COMMUNICATIONS

If you subscribe to hear from us, we may send updates regarding:

• product launches
• educational content
• clinic insights
• events
• promotions and exclusive releases

You may unsubscribe at any time using the link included in our emails.

SECURITY AND FRAUD PREVENTION

We use information to help:

• verify transactions
• prevent fraudulent activity
• maintain website security
• protect our customers and business operations

LEGAL OBLIGATIONS

Where required, we may use or disclose information to comply with applicable laws, legal requests, or regulatory obligations.

If you contact us regarding skin sensitivities, ingredient compatibility, post-procedure suitability, or related concerns, the information you provide is used solely to respond to your enquiry and provide considered product guidance.

We may share personal information with trusted third parties who support the operation of our business, including:

• Shopify
• payment providers
• shipping and fulfilment partners
• customer support platforms
• email and marketing providers
• website analytics services

These providers only receive the information necessary to perform their services and are required to handle your information securely.

We may also disclose information:

• where required by law
• to protect our legal rights
• in connection with a business restructure, merger, or sale

We do not sell your personal information.

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to sell products and services securely online. Your information may be processed by Shopify in accordance with Shopify’s own privacy practices.

You can learn more about Shopify’s privacy practices here:

https://www.shopify.com/legal/privacy

Our website uses cookies and similar technologies to improve functionality, analyse traffic, personalise content, and support marketing activity.

Cookies may collect information regarding:

• browsing behaviour
• device type
• pages visited
• referring websites
• interactions with our store

You can manage cookie preferences through your browser settings.

Please note that disabling cookies may affect website functionality.

Our website may contain links to third-party websites or services.

ORÉ is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their individual privacy policies before providing personal information.

We take reasonable precautions to protect your personal information and use secure systems and trusted providers to help safeguard your data.

However, no online transmission or storage system can be guaranteed completely secure. We encourage customers not to send sensitive information through unsecured channels.

We retain personal information only for as long as reasonably necessary to:

• provide our services
• comply with legal obligations
• resolve disputes
• maintain business and financial records
• enforce our policies

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

Depending on your location and applicable privacy laws, you may have the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion of personal information
• opt out of marketing communications
• request a copy of information held about you

To make a privacy-related request, please contact us using the details below.

ORÉ does not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact our team so we can remove it appropriately.

Although ORÉ currently operates primarily within Australia, some of our service providers, including Shopify, may process or store information outside Australia.

By using our website, you acknowledge that your information may be transferred, processed, or stored in other countries where privacy laws may differ from those in Australia.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be published on this page with a revised “Last updated” date.

For questions regarding this Privacy Policy or your personal information, please contact:

ORÉ Mineral Makeup
hello@oremineralmakeup.com.au